Last updated: January 2026
No Win No Fee Lawyers Direct is committed to protecting your privacy and handling your personal data lawfully, fairly, and transparently. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website or contact us.
This website is operated by No Win No Fee Lawyers Direct LTD, trading as No Win No Fee Lawyers Direct.
Who We Are
No Win No Fee Lawyers Direct LTD is the data controller for the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018.
We are authorised and regulated by the Financial Conduct Authority under FCA number 839005.
Registered office:
301 Tea Factory, Office 319
St Peter’s Square
Liverpool
L1 4DQ
United Kingdom
Contact details:
Telephone: 020 8050 4194
Email: [email protected]
Personal Data We Collect
We may collect and process the following categories of personal data.
Information you provide to us:
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Full name
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Email address
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Telephone number
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Postal address
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Details relating to your accident, injury, or potential legal claim
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Any additional information you choose to provide via our contact forms, email, or telephone
Information collected automatically:
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IP address
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Browser type and version
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Device and operating system information
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Pages visited and time spent on our website
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Referring URLs
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Cookie and tracking data
How We Use Your Personal Data
We use your personal data for the following purposes:
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To review and assess your legal enquiry
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To contact you about your claim or enquiry
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To connect you with a suitable solicitor or legal services provider
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To comply with legal, regulatory, and FCA obligations
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To improve our website, services, and user experience
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To prevent fraud, misuse, or unlawful activity
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To respond to complaints or correspondence
Lawful Bases for Processing
We process personal data under the following lawful bases:
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Your consent, where you submit information voluntarily
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Contractual necessity, to take steps at your request before entering into a contract
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Our legitimate interests, including operating and improving our services
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Legal obligations, including compliance with FCA requirements
Sharing Your Personal Data
We may share your personal data with:
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FCA-regulated solicitors and law firms
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Claims management and legal service providers
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IT, hosting, and website service providers
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Compliance, regulatory, and auditing bodies
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Professional advisers such as legal and financial consultants
We do not sell your personal data to third parties.
All third parties are required to handle your data securely and in accordance with data protection law.
Data Transfers Outside the UK
Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including adequacy regulations or standard contractual clauses.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, and FCA obligations.
Retention periods vary depending on the nature of the data and applicable legal requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Ensure the website functions correctly
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Analyse traffic and improve performance
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Understand how visitors use our website
You can manage or disable cookies through your browser settings. Further details are available in our Cookie Policy.
Your Data Protection Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Request correction of inaccurate or incomplete data
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Request erasure of your personal data
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office
The Information Commissioner’s Office can be contacted at www.ico.org.uk.
Data Security
We use appropriate technical and organisational measures to protect personal data, including secure systems, access controls, and regular monitoring.
Telephone Calls
Telephone calls may be recorded for training, monitoring, and compliance purposes in line with FCA requirements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details below.
No Win No Fee Lawyers Direct
Telephone: 020 8050 4194
Email: [email protected]
Address: 301 Tea Factory, Office 319, St Peter’s Square, Liverpool, L1 4DQ